Testimonials

• “Thank you so much for your superb customer service last week. We have been satisfied customers since September 2004, and your prompt, expert service has been exemplary in all of our dealings with ICE. Everyone on your team has always shown professionalism and friendly phone manners. Your exceptional level of customer service has never failed to amaze and delight me. I can’t imagine that any other company sends an after-hours cellphone home with an employee every night because customs and border issues invariably arise at 7 pm on a Friday night.”

  From the President of a Canadian toy distribution company

• “We know we’re not ICE's biggest customer, but we do feel like it. That says a lot. There is always someone to answer the phone, to look after every query we have. We always get the right answer, whether it's the answer we want to hear or not. The truth goes a long way right now, and it is always appreciated. When we are told something that we have to pass along to our customers, we can always rest assured that it's the right information, because our customer believes this to be our word, not the word of a freight company.”

  From the Purchasing Manager, Canadian Plumbing supply company

• “One element that impresses me the most is the communication between Ice logistics and our shipping department. From shipment initiation to consignee there is constant communication. I was particularly impressed with the way you handle special shipping requirements and time sensitive issues.”

  From a Traffic Manager

• “lCE Logistics deals with our international less than truckload as well as full truckload refrigerated freight into the US and always ensures a timely arrival. ICE is flexible to our schedule and anticipates our needs, something which happens to be a highly desired attribute in the fast-paced environment of foodservice and grocery.”

  From a major baked goods supplier

• “Your support team is very dedicated and works efficiently to satisfy the requirements and needs that we demand. We are a company that is strongly focused on customer satisfaction which is one reason we are so dependent on ICE Logistics. We know that any shipments they handle for us will be delivered in a timely manner to the complete satisfaction of our customers. Our customers are always kept well informed on the status of their orders by the ICE Logistics support team, from the time of pick up to the time of delivery.”

  From a Scientific Supply company