Customer Service

What Is Customer Service?

Surely not “The Customer is Always Right”!

You came to us because we’re the experts at what we do and 99.999 times out of 100, you will get expert results – our reputation and track record are proof of that.

You know you will have competent, friendly service and advice when you contact us and you can depend on efficient management of your project.  It’s our motto:  “We make it easy for you”.

It’s that 0.001% of the time where Customer Service really shines.

We can promise that we will never lie to you, pat you on the head and say everything’s fine, when it really isn’t.  It’s a big, bad, dangerous world out there, and to quote Murphy, “whatever can happen, will.”

So when disaster strikes, we’ll be straight with you and tell you what happened and what we’re doing about it and what can be salvaged of the situation. We know you also have customers to answer to, and we’ll do everything we can to back you up. Having insurance will cushion the blow.

We’ll help you manage your risk and if there’s a problem, we’ll help you minimize cost. We won’t lie to you: we’ve got your back.